Comprehensive, tailored support solutions to keep your digital platforms secure, efficient and always performing at their best.
Fully bespoke support packages
Our managed support services are tailored to meet your unique business needs, ensuring seamless operation, a stable platform, the most effective support strategy and continuous improvement.
We create bespoke support packages that provide a reliable service, which makes managing your website simple, so you can focus on other business priorities.
Expertise in proactive and preventative support
Experienced support specialists
Our team brings years of experience in managing and maintaining digital platforms, offering first-, second-, and third-line support with escalation paths for incident management.
Proactive monitoring
24/7 site monitoring tools identify and alert us to issues and incidents before they impact performance.
Security and compliance assurance
Ensure you’re adhering to industry regulations, best practices and security protocols with ISO27001 business certification along with the Information Technology Infrastructure Library (ITIL) support framework.
Regular insightful reporting
Regular meetings and quarterly service reporting give you insights into your SLA and ensure we’re continuously improving the support service we provide you.
We take care of the tech
Platform updates
We assess any platform updates as they land, plan the work and carry out the updates to keep your site up-to-date, secure and performing at its best.
Proactive incident response
Ensuring escalation procedures are set up and in place for both internal and external stakeholders, with detailed incident reports for Priority 1 incidents, means issues are fixed as soon as they happen, with mitigation steps for future recurrence and lessons learned for service improvements.
Annual penetration testing and vulnerability scanning
We partner with regulated security bodies to provide a tailored pen test that identifies potential weaknesses in your platform. Then we review, share and remediate any identified risks.
Processes and documentation
Our expert processes ensure the smoothest delivery possible, our team documents all activities, providing release notes, incident reports and estimations to ensure you’re kept informed at all times.
Why partner with JBi?
Our managed support services combine proactive monitoring, expert consultation and data-driven insights to keep your digital platforms running smoothly. We tailor our approach to your needs to ensure reliability, security and scalability. So you can focus on growing your business with confidence.
Looking for a managed support partner that delivers reliability and peace of mind?
We provide expert support solutions tailored to your specific needs and business goals.