Accessibility statement

This accessibility statement applies to www.jbi.co.uk. 

We want this website to be accessible to as many people as possible.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know that some parts of this website are not fully accessible, such as, but not limited to:

• There are issues with colour contrast in some sections
• Not all content is accessible via a screen reader or via keyboard.
• Not all content is in plain English
• Some alt text for decorative images may be unnecessarily included or missing

We have published a roadmap to resolve these known issues.

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, please email hello@jbidigital.co.uk.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email hello@jbidigital.co.uk. 

We will consider your request and aim to respond within 10 days.

Technical information about this website’s accessibility

JBi Digital is committed to making its website accessible in accordance with the UK Equality Act 2010 and international digital accessibility standards.

Compliance status 

Our website is currently partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to non-compliances and exemptions listed below.

Non-accessible content

The content below is non-accessible for the following reasons:

• Some text on the Careers page, navigation bar and blog posts does not meet the contrast level requirements required to meet success criterion WCAG 1.4.3 (Minimum contrast)
• Across the site, there are instances where the HTML has not been formatted to meet the requirements set out in success criterion WCAG 4.1.2 (Name, role value) which impacts how screen readers navigate the pages. 
• The search bar in the main navigation is not always accessible via a keyboard WCAG 2.1.1 (Keyboard operable) and WCAG 2.4.7 (Focus visible)
• Some alt text is not optimised for screen readers and may repeat, or give unnecessary information that does not meet success criterion WCAG 1.1.1 (Non-text content)
• Fields in the contact form do not identify their purpose programmatically and do not meet success criterion WCAG 1.3.5 (Identify input purpose).
• Not all related form controls are grouped in a fieldset to tell screen readers they are programmatically associated and this does not meet success criterion WCAG 1.3.1 (Info and relationships).

Third-party accessibility tools

We have integrated the AccessiBe widget to help us improve the user experience of our websites. 

We recognise that the accessibility widgets and manual adjustment options put in place on this website do not benefit all users. We are actively working on a roadmap to address known issues and meet full WCAG 2.2 AA standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, any new PDFs or documents we publish will aim to meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting standard accessibility regulations.

What we’re doing to improve accessibility

We are actively rolling out an internal accessibility roadmap across our digital infrastructure to resolve the outstanding non-compliances.

Preparation of this accessibility statement

This statement was originally prepared on 4 July, 2025. It was last reviewed and updated on 8 July, 2026. 

This website was last tested on 4 July 2025. 

The next test of the website is due in July 2027.